Terms of Service
OVERVIEW
This website is operated by Ravora. Throughout the site, the terms “we,” “us,” and “our” refer to Ravora.
Ravora provides this website, including the information, products, features, tools and services available through the website, subject to your acceptance of these Terms of Service and any other policies published on our website.
By visiting getravora.com, browsing our website, or purchasing a product from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or Services.
We may update or change these Terms from time to time. Any updated version will be published on this page, and your continued use of the website after changes are posted means you accept the revised Terms.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer and sell our products.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian where required.
You must not use our website or products for any illegal, fraudulent or unauthorised purpose.
You must not introduce viruses, malware, harmful code or other material that may interfere with the operation or security of our website.
A violation of these Terms may result in your access to our Services being suspended or terminated.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel Service where reasonably necessary, including where we suspect fraud, misuse of the website, payment issues or violations of these Terms.
You may not copy, reproduce, duplicate, resell or exploit any part of our website or Services without our written permission.
We may update, change or discontinue parts of our website or Services from time to time.
SECTION 3 – ACCURACY OF INFORMATION
We aim to keep the information on our website accurate and current. However, some information may occasionally be incomplete, outdated or contain errors.
Information provided on our website is for general informational purposes and should not be relied upon where more accurate or current information is reasonably required.
We reserve the right to correct or update information on our website at any time.
SECTION 4 – PRICES AND SERVICE CHANGES
Prices for our products may change without notice.
We may modify, discontinue or update products, offers, promotions or parts of our Service at any time.
Any price shown at the time your order is successfully placed will generally apply to that order unless there has been an obvious pricing error.
SECTION 5 – PRODUCTS AND SERVICES
Certain products may be available exclusively online and may have limited availability.
We make reasonable efforts to display product colours, images, sizes and features as accurately as possible. However, colours may appear differently depending on your device or screen.
Product descriptions, prices, availability and promotions may be changed without notice.
We reserve the right to limit product quantities or discontinue products.
Returns, refunds and exchanges are handled according to our Refund Policy.
Nothing in these Terms is intended to exclude or restrict any rights or consumer guarantees that cannot legally be excluded under the Australian Consumer Law.
SECTION 6 – ORDERS AND BILLING INFORMATION
We reserve the right to refuse, limit or cancel an order where reasonably necessary.
This may include orders that appear fraudulent, contain incorrect information, involve payment problems or appear to have been placed for unauthorised resale.
If we cancel or change an order after it has been placed, we may attempt to contact you using the email address, phone number or billing information provided during checkout.
You agree to provide accurate and complete information when placing an order.
You are responsible for ensuring your:
- name
- shipping address
- billing information
- email address
- phone number
are accurate before completing your purchase.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
Our website may use services, applications or tools provided by third parties.
We do not control every third-party service and cannot guarantee that all third-party tools will always be available, uninterrupted or error-free.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These websites are operated independently from Ravora, and we are not responsible for their content, accuracy, privacy practices or services.
You should review the applicable policies of a third-party website before purchasing products or providing personal information.
SECTION 9 – REVIEWS, COMMENTS AND SUBMISSIONS
If you submit reviews, feedback, photographs, suggestions or other content to us, you confirm that you have the right to provide that material.
You must not submit content that:
- infringes another person's intellectual property rights;
- contains unlawful, abusive or misleading material;
- contains malware or malicious code;
- impersonates another person; or
- intentionally provides false or deceptive information.
Where legally permitted, we may use customer reviews, feedback or other voluntarily submitted content for purposes related to operating and promoting our business.
SECTION 10 – PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, store and handle personal information.
SECTION 11 – ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccurate information or omissions relating to matters such as:
- product descriptions;
- pricing;
- promotions;
- availability;
- shipping charges; or
- estimated delivery times.
We reserve the right to correct these errors and update information.
If an error affects an order you have already placed, we will deal with the matter in accordance with applicable Australian consumer law.
SECTION 12 – PROHIBITED USES
You must not use our website:
- for unlawful or fraudulent purposes;
- to violate intellectual property rights;
- to harass, threaten or abuse another person;
- to submit deliberately false or misleading information;
- to distribute malware or malicious code;
- to collect personal information unlawfully;
- to spam, phish, scrape or interfere with the website;
- to bypass security measures; or
- for any activity prohibited by applicable law.
We may restrict or terminate access where these conditions are violated.
SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY
We aim to provide a reliable and secure website but cannot guarantee that the website will always operate without interruption, delay or technical errors.
To the maximum extent permitted by law, Ravora will not be responsible for indirect or consequential loss arising solely from the use or inability to use our website.
However, nothing in these Terms excludes, restricts or modifies rights, guarantees or remedies that cannot legally be excluded under Australian Consumer Law.
Where Australian Consumer Law applies, your statutory consumer rights remain unaffected.
The example you provided contains a broad warranty and liability section; this version adds the Australian Consumer Law qualification so the terms do not suggest that mandatory consumer protections can simply be excluded.
SECTION 14 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Ravora against reasonable losses, liabilities or expenses arising from your unlawful use of the website, violation of these Terms or infringement of another person's rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
SECTION 16 – TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate access to our website where we reasonably believe a user has violated these Terms or applicable law.
Rights and obligations that arose before termination may continue where appropriate.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies displayed on our website, form the agreement governing your use of our Services.
Failure by us to enforce a provision of these Terms does not mean that we waive our right to enforce it later.
SECTION 18 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of Australia.
Your rights under applicable Australian consumer protection legislation remain unaffected.
The reference Terms you shared also use Australia as the governing law.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be available on this page.
Your continued use of our website after updated Terms are published constitutes acceptance of those changes, subject to applicable law.
SECTION 20 – CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Ravora
Website: getravora.com
Email: support@getravora.com